At Fireline UK, your safety and satisfaction are our top priorities. Recently, it has come to our attention that some residents in the Dorset area have been targeted by a rival fire extinguisher service provider. These impostors approach our customers under the pretence that their fire extinguishers are due for maintenance, perform the service, and subsequently issue invoices. This deceptive practice not only misleads our valued clients but also compromises the trust that we have worked so hard to build.

Your Safety, Our Commitment

Fireline UK is dedicated to providing exemplary fire safety services. Here are the key policies we adhere to in order to protect you:

• Timely Communication: We understand the importance of regular and reliable service. That’s why we proactively contact you well in advance of your fire extinguishers’ scheduled servicing or maintenance. Our communications will always give you ample time to prepare for our visit.
• Proper Identification: Fireline UK takes pride in our professionalism. All our engineers are not only highly trained but will always clearly identify themselves as part of our team. When servicing your fire safety equipment, our staff will always be in marked uniforms and carry identification badges.

How to Verify a Genuine Fireline UK Visit

To protect yourself against any deceptive practices, we recommend the following steps:

• Pre-visit Confirmation: If you are expecting a service visit, you will receive an official notification from us in advance. This may include an email, a phone call from a familiar number, or a letter. If someone turns up unannounced, it’s likely not one of our team members.
• Check Identification: Always ask to see identification before allowing anyone to service your fire equipment. Our employees are happy to show their Fireline UK badges.
• Verify by Phone: If you have any doubts, please call our main office at Tel. No. 0800 096 6761. Our customer service team will confirm whether the person at your door is indeed one of our engineers.

Responding to Unsolicited Services

If you encounter someone who unexpectedly offers to service your fire extinguishers without proper identification or prior notification, we strongly advise the following:

• Do Not Allow Access: Politely decline any services from individuals who cannot verify that they are from Fireline UK.
• Contact Us Immediately: Report the incident to us by calling our customer service. This allows us to not only verify the situation but also alert other customers in your area to this unethical practice.

We’re Here for You

At Fireline UK, we are committed to maintaining the highest standards of fire safety and customer service. If you ever have any concerns about your service or our policies, please don’t hesitate to reach out. Together, we can ensure that your fire safety measures are conducted transparently, professionally, and effectively.

For more information or to schedule your next service, visit our website or contact our customer support directly. Remember, your safety is our utmost concern, and we are here to support you every step of the way.